Effective Date: January 1, 2025
Last Updated: January 1, 2025
Welcome to Supermacs. These Terms and Conditions ("Terms") govern your use of our website (https://suppermacs.com) and food delivery services. By accessing our website or placing an order, you agree to be bound by these Terms and our Privacy Policy.
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or services.
Company Name: Supermacs
Company Registration Number: 87069349
Registered Address: Unit 85 43 Allan Brow North, Jeremyport, WA 2490, Ireland
Phone: +272 959 515 050
Email: [email protected]
Supermacs provides online food ordering and delivery services for pizzas, burgers, and related food items. Our services include:
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.
To use our services, you must:
While you can browse our website without registration, creating an account offers benefits such as order history and faster checkout. When registering, you agree to:
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
When you place an order through our website:
All products are subject to availability. If an ordered item becomes unavailable, we will contact you to offer substitutions or cancellation with a full refund.
You are responsible for ensuring that:
All prices displayed on our website are in Euros (EUR) and include applicable VAT. Prices are subject to change without notice, but changes will not affect orders already placed.
Delivery fees are calculated based on distance and order value. The applicable delivery fee will be clearly displayed before order completion. Standard delivery fee is €3.99 unless otherwise stated.
We accept the following payment methods:
Payment is processed at the time of order placement. By providing payment information, you represent that you are authorized to use the payment method. We use secure third-party payment processors and do not store full credit card details.
We deliver to specified areas within Ireland. Delivery availability can be verified by entering your postcode on our website.
Estimated delivery times are 30-45 minutes from order confirmation. Actual delivery times may vary due to:
Delivery time estimates are not guaranteed, and we are not liable for delays beyond our reasonable control.
Upon delivery, you must:
If we are unable to complete delivery due to incorrect address, unavailability, or other customer-related issues, you may be charged for the order without receiving the products.
We are committed to food safety and quality:
Allergen Warning: Our products may contain or come into contact with common allergens including wheat, dairy, eggs, soy, nuts, and shellfish. If you have food allergies, please contact us before ordering to discuss your requirements.
You may cancel or modify your order by contacting us immediately after placement. Once food preparation has begun, cancellations may not be possible. Refer to our Refund Policy for specific terms.
We reserve the right to cancel orders in cases of:
If we cancel your order, you will receive a full refund.
All content on our website, including but not limited to text, graphics, logos, images, software, and design, is the property of Supermacs or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not:
When using our services, you agree not to:
To the fullest extent permitted by law:
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
You agree to indemnify and hold harmless Supermacs, its officers, employees, and agents from any claims, losses, damages, liabilities, and expenses arising from:
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of these external sites. Access and use of third-party sites is at your own risk.
If you have any concerns or disputes, please contact us first to seek an informal resolution. We are committed to addressing issues fairly and promptly.
These Terms are governed by and construed in accordance with the laws of Ireland. Any disputes arising from these Terms or use of our services shall be subject to the exclusive jurisdiction of the Irish courts.
Nothing in these Terms affects your statutory rights as a consumer under Irish and EU consumer protection laws.
We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, government actions, power failures, or telecommunications failures.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Invalid provisions shall be modified to the minimum extent necessary to make them valid and enforceable.
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Supermacs regarding use of our services, superseding any prior agreements or understandings.
We reserve the right to modify these Terms at any time. Material changes will be notified through our website or by email. Your continued use of our services after changes take effect constitutes acceptance of the modified Terms.
We may assign or transfer our rights and obligations under these Terms to another entity. You may not assign your rights or obligations without our prior written consent.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.
For questions, concerns, or notices regarding these Terms, please contact us:
Email: [email protected]
Phone: +272 959 515 050
Address: Supermacs, Unit 85 43 Allan Brow North, Jeremyport, WA 2490, Ireland
Business Hours: Monday - Sunday, 11:00 AM - 11:00 PM
Acknowledgment: By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.